Terms and Conditions

Welcome to AndMine Pty Ltd Shop. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at AndMine Pty Ltd Shop.

General

You can shop our product through our online shop. If you have any questions please contact our customer service for help at shop@andmine.com. All merchandise remains our property until payment is fulfilled. Any attempts of fraud will be reported to the police. AndMine Pty Ltd Shop reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout is accepted. AndMine Pty Ltd holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes.

Shipping & Delivery

All shipments are sent by courier depending on the country you reside in. You will receive a tracking link along with your Shipping Confirmation. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. TSHIRT STORE will dispatch the approved orders as quickly as possible and in the order that they have been received.

Payment

You have the following options:

  • Paypal
    When using PayPal, you pay immediately at checkout. When the package arrives you pick it up at your local pick-up point. All information concerning your PayPal is encrypted and secured. &Mine Shop reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. &Mine Shop can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.

  • Returns and exchanges
    Australian law is applied, according to the right of reclamation and returns see Australian Consumer Law homepage for more information. You have the right to return a product and get a full refund or exchange the product, within 30 days from receiving the goods. If you change your mind about a product you have to contact our customer service within this time. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product you pay for the shipping cost.

    If you have any questions or concerns please contact us at:
    shop@andmine.com or 1300-AND-MINE

Our returns policy

You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any labels or tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

  • Faulty goods
    Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items &Mine Shop will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

  • Claims
    If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our customer service before returning the product, then return the product together with your receipt to this address:

    AndMine Pty Ltd Shop

GST & Taxes

The Australian GST tax rate applies to all orders delivered within Australia. International orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered. Any duties and taxes incurred in the country of destination are the responsibility of the customer.

If you require further information about your country's taxes and duties you will need to contact your local customs office directly.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited by law from marking the order as a gift, even if order is placed with the intention of sending to a gift recipient.